OBSERVED: Gas station manager making cus…
OBSERVED: Gas station manager making customers wait while the cash register is switched our for new shift.
Tagged: gas station RSS
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The Spy Master
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vaspers
Circle K gas station now carries no Altoids, no mints of any kind, only mint gums and other flavors of gum. Gum and candy bars. That’s about all you’ll find at the check out counter. When I ask where the Altoids are, they always say, “I didn’t know we were out of them.” I ask, “Are you still carrying them?” They answer, “I don’t know.” Great customer service.
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The Spy Master
OVERHEARD: At the Shell gas station near the Avanti’s on Sterling, a clerk using the speaker system to give this message to a customer at a pump: “THATPUMPISPREPAYONLY PLEASEPLACETHEHOSEBACKINTHEPUMP ANDUSEACREDITCARDORCOMEINSIDETOPAYINCASHTHANKYOU.” He was completely monotone.
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The Spy Master
Observed: Huck’s gas station on Farmington Road. The price on the sign says $2.75 per gallon. The price on the pump is $2.59. The clerk inside the store is overworked and surly. Perhaps the sign remained unchanged to discourage patronage, thus reducing workload.
TellPeoria Online Media 9:25 pm on September 10, 2010 Permalink |
The clerks — the ones who interface with customers more than any other employee — are the lowest on the totem pole. They are the most overworked and underpaid. This is why customer service sucks — and it isn’t unique to gas stations.
vaspers 4:10 pm on September 11, 2010 Permalink |
Dude I worked at gas stations twice in my life. At the Circle K, but when it was under some other name on McClure and University, the clerks worked 8 hours or more, with NO lunch break or smoke break or anything to sit, no employee lounge. I was told to “grab a bag of potato chips and a soda” and call that my “lunch break” as I continued to serve customers at the cash register. I speak as a former insider, in addition to being an external critic.